Shipping policy
SHIPPING POLICY
Effective Date: January 1st, 2026.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Orders are fulfilled and shipped from our authorized fulfillment partner located in Georgia.
Processing times may be extended during high-volume periods.
You will receive tracking information once your order has shipped.
Shipping Locations
MicaWall currently ships within the United States and Canada.
For orders outside these regions, please contact Help@micawall.com prior to purchase.
Shipping Methods & Delivery Times
Delivery timelines are estimates provided by the shipping carrier and are not guaranteed.
MicaWall is not responsible for delays caused by:
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Carrier disruptions
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Weather events
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Customs processing
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Freight scheduling
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Force majeure events
Shipping fees are non-refundable.
Freight & Pallet Shipments
Large orders may ship via LTL (Less-Than-Truckload) freight carrier.
For freight deliveries:
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Customer must be present to accept delivery.
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Delivery appointments may be required.
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Delivery is typically curbside unless otherwise specified.
It is the customer’s responsibility to ensure that the delivery location is accessible for a freight truck.
Liftgate & Special Equipment
If liftgate service or special delivery equipment is required and not arranged at the time of order, additional carrier fees may apply.
Customers are responsible for notifying MicaWall in advance if:
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The delivery location is residential
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A liftgate is required
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Limited access conditions exist
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Delivery requires inside placement
Failure to request appropriate freight services may result in additional charges or redelivery fees.
Freight Inspection & Damage Reporting
All freight shipments must be inspected at the time of delivery.
If damage is visible:
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Note the damage clearly on the delivery receipt before signing.
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Take photographs immediately.
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Notify MicaWall within 48 hours.
Failure to document damage on the delivery receipt may void eligibility for replacement.
Do not refuse shipment without contacting us first unless the damage is severe and obvious.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect address information will be subject to additional shipping charges for reshipment.
Lost or Stolen Packages
Once a shipment is marked as delivered by the carrier, MicaWall is not responsible for lost or stolen packages.
Customers should contact the carrier directly to initiate a claim.
We will assist when possible but do not guarantee replacement for packages confirmed delivered.
Customs & Duties (Canada)
Canadian customers may be responsible for duties, taxes, brokerage fees, or import charges imposed by local authorities.
MicaWall is not responsible for customs fees or delays.
Fulfillment Partner
Orders are fulfilled through our authorized logistics partner in Georgia.
Title and risk of loss transfer to the customer upon carrier pickup or delivery, as applicable under carrier terms.
Storage & Redelivery Fees
If a freight shipment cannot be delivered due to:
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Customer absence
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Refusal without documented damage
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Inaccessible delivery site
The customer may be responsible for storage fees, redelivery charges, and return freight costs.
Contact Information
For shipping-related inquiries: